The era of the nerds and IT crowds is done… now everybody wants a piece of: Poolboy, sous chef and concierge! Indeed, the hype is real around the hospitality industry: it started with new TV shows focusing on resort crew (The White Lotus, Acapulco) or restaurant brigade (The bear). Starting…

I spent approximatively 1 month living in hotels in the US and here are the main takeaways: - Travel is back: Hotels occupancy are high, lobby were busy. It is really nice to see a lot of people doing Zoom or Teams in public area. …

True guest experience is emotional and leads to customer feeling like they are part of exclusive group. People appreciate being identified and feel badly if wrongly done. Which then could leads them to become loyal customer or simply never come back. The keywords are not necessarily prestige and exclusivity but…

Roadmap is probably one of the most important tool for a PM, as it could be use as an internal and or external communication tool. …

The pandemic forced us to change our habits, but even with closed bar and social distancing, the beverage industry remained creative and resourceful. On the bright side, it has also accelerated or pushed for the creation of new kinds of beverages or habits. …

The recent backlash in Paris between Le Petit Cambodge and resident associations revive the eternal question of the role of restaurant within the life and evolution of a neighbourhood. Restaurant opening, or in this case building an extension, in an area is a sign of gentrification, but it is not…

While December often rhymes with yearly review and setup some new objectives, January is usually dedicated to prediction and forecast for the time ahead. Of course Covid leads every possible discussion and give an easy way out for aspiring forecaster with “post Covid vs past Covid” prediction. The only subject…

Avec la fermeture des bars et restaurants, beaucoup de professionnels de la restauration se sont retrouvés sans d’autres choix que de trouver de nouvelles occupations. Chassez le naturel il reviendra au galop, mixologists préfèrent mettre à profit leur savoir faire en préparant chez eux des cocktails afin de les vendre…

Playlist by Test Sounds of the week - Jan 13bit.ly